Shipping Policy

We love helping you and your furry adventure buddy get outdoors safely and in style! Here’s what you need to know about getting your GoPawz gear to your door.

1. Processing Your Order

We usually get your order ready to ship within 1–2 business days.
You’ll get a confirmation email once it’s on its way.

2. Shipping Methods & Costs

We use trusted couriers to make sure your gear arrives safe and sound.
Shipping costs are calculated at checkout based on your location and order size.

3. Delivery Timeframes

Standard shipping across Australia usually takes 3–7 business days.
Sometimes deliveries take a bit longer, depending on your location, courier delays, or busy seasons.

4. Tracking Your Adventure Gear

Once your order is on the way, we’ll send a tracking number straight to your inbox.
You can check the journey of your parcel with the courier anytime.

5. Lost or Damaged Items

If anything goes wrong, reach out to us at gemma@gopawz.com.au
We’ll do our best to sort it out with a replacement or refund, so your adventures aren’t delayed.

6. Returns & Exchanges

Need to return or exchange something? Check out our [Returns Policy] for simple instructions.

7. A Friendly Note About This Policy

This policy is a guide to how we handle shipping, not legal advice.
If you need legal guidance about shipping policies for your business, it’s best to speak with a professional.

8. Get in Touch

Questions about your order? Want advice on the best gear for your next outdoor adventure? Email us at gemma@gopawz.com.au — we’re happy to help!