GoPawz Returns and Refund Policy

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We want every adventure with your furry mate to start off right. If something is wrong with your GoPawz order, we’re here to help.

1. Change-of-Mind Returns

GoPawz does not accept returns, refunds or exchanges if you change your mind, order the wrong item or size, find the item cheaper elsewhere, or no longer want the product.

Please review product descriptions, measurements and sizing information carefully before ordering.

2. Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, is significantly different from its description, or you receive the wrong item, please contact us as soon as possible.

Email admin@gopawz.com.au with:

• Your order number

• A description of the problem

• Clear photographs or video showing the issue

We may need to inspect the product before providing a remedy.

3. Available Remedies

Depending on the nature of the problem and your rights under Australian Consumer Law, the remedy may include a repair, replacement or refund.

For a major product failure, you may be entitled to choose between a replacement or refund. For a minor problem, we may provide a repair or replacement within a reasonable time.

4. Returning a Faulty Product

Please contact us before returning anything so we can provide the correct return instructions.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, GoPawz will cover reasonable return shipping costs.

5. Refund Processing

Approved refunds will be returned to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

6. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

7. Contact Us

For help with a faulty, damaged or incorrect order, email admin@gopawz.com.au.